Field Service Tech IV (Desktop Support)
About The Position
This is a Desktop support position. Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/softw are for the enduser community. Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support. Provide basic desk VoIP telephone support. Provide mobile device support to include iPhone/ iPad/ Droid. Resolve printer issues namely toner replacement, paper jams and printer maintenance. Update asset inventory via ticketing system database. Working knowledge and experience with Active directory. Utilize Remote application software to provide serviceto both on-site and off-site users. May provide minor training to customer support personnel. Patching support for lab standalone systems.
Requirements
- Proficient in MS Office products including M365
- Proficient with a variety of MS Operating Systems: Winll, Win10
- Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
- Basic understanding of networks
- Experience with Microsoft Active Directory
- Knowledge in Asset Management
- Excellent customer service skills
- Excellent communication skills - oral and written
- Ability to work well with others in a team environment
- Adheres to standards as defined in Standard Operating Procedures
Nice To Haves
- Knowledge of Service Now
- Associate's degree preferred
Responsibilities
- Provide on-site technical support for software and hardware installs
- Provide on-site technical support for hardware moves, add or changes of hardware/software for the enduser community
- Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support
- Provide basic desk VoIP telephone support
- Provide mobile device support to include iPhone/ iPad/ Droid
- Resolve printer issues namely toner replacement, paper jams and printer maintenance
- Update asset inventory via ticketing system database
- Utilize Remote application software to provide service to both on-site and off-site users
- May provide minor training to customer support personnel
- Patching support for lab standalone systems
Benefits
- health, dental, and vision insurance
- health savings accounts
- a 401(k) savings plan
- disability coverage
- life and accident insurance
- employee assistance program
- a legal plan
- discounts on things like home, auto, and pet insurance
- paid time off
- paid holidays
- paid parental, military, bereavement, and any applicable federal and state sick leave
- Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards
- Other incentives may be available based on position level and/or job specifics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
