Service Support IV

Citizens Business Bank • Rancho Cucamonga, CA

3h • $20 - $24

About The Position

The Service Support performs the full range of operations duties including supervising the staff at the direction of the Service Manager and/or Assistant Service Manager. The Service Support must fill in for all non-officer positions such as Service Representative, Financial Sales Representative, Vault or Merchant Services Representative.

Requirements

• High school diploma or general education degree (GED); or one to three years experience as a teller and new accounts in a financial institution. Experience in certifications, dormant accounts, levies and subpoenas and as a merchant service representative.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Processes levies and subpoenas.
• Performs certifications.
• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Rents safe deposit boxes.
• Types account information obtained from customer on record card or form, and enters into computer.
• Answers customer questions and investigates and corrects errors, following customer and establishment records.
• Presents funds received from customer to Service Representative for deposit, and obtains receipt for customer.
• Admits customers to safe deposit vault.
• Executes wire transfers of funds.
• Follows up on dormant accounts.
• Fills in as needed in all non-officer positions.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED