Field Service Tech III [onsite]

BAE Systems • Cedar Rapids, IA

1d • $52,108 - $83,373 • Onsite

About The Position

This job is fully onsite at our Cedar Rapids, IA location

We are seeking a highly skilled and experienced Field Service Technician to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our customers' computer systems, software, and equipment in the field. This is a critical role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment.

Requirements

• High School Diploma, 2 years work experience and 2-3 years customer service experience.
• Experence working in customer service to onsite and remote customers
• In-depth knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting

Nice To Haves

• Advance Technicial Troubleshooting Skills
• Advance Customer Service Skills

Responsibilities

• Provide technical support for PC hardware and software, mobile devices, and multifunction devices to ensure optimal performance and troubleshoot issues
• Possess in-depth knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting, to provide expert-level support to customers and internal teams
• Develop and deliver training programs to users on new software and systems, including Office 365 and Windows 11, to ensure effective utilization
• Manage and close tickets within approved Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues
• Maintain accurate asset inventory and ensure accurate records to support business operations
• Provide exceptional customer service through face-to-face and over-the-phone interactions, and develop strong relationships with customers to drive satisfaction and loyalty.

Benefits

• health, dental, and vision insurance
• health savings accounts
• a 401(k) savings plan
• disability coverage
• life and accident insurance
• employee assistance program
• a legal plan
• discounts on things like home, auto, and pet insurance
• paid time off
• paid holidays
• paid parental, military, bereavement, and any applicable federal and state sick leave
• Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards
• Other incentives may be available based on position level and/or job specifics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees