Field Service Tech III, Switchgear

Vertiv•Phoenix, AZ

13h

About The Position

A Field Technician is responsible for start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications under the limited direction of senior technicians. The FT is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The FT is also required to maintain continuous communication with CRC, Supervisor, and direct manager.

Requirements

High School Diploma or GED required
ASMET
Valid driver’s license is required
Mechanical & Electrical aptitude
5+ years of hands-on electronic experience or field services. Equivalent industry experience, or Six years military experience in a related field
Strong electrical / electronic test equipment and theory
Must be able to read and interpret electrical line diagrams and blueprints
Power distribution, AC/DC, Voltage Circuit Theory and practical troubleshooting skills
Good foundation of OHM’s law and electronic theory
Must have ability to regularly lift at least 50 pounds
Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Standard computer skills including MS Outlook, Word, and Excel
Foster a Customer-First Mindset
Minimum of 3 years as a Field Technician Level II
Product and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
Meet all aspect of your current job description
Consistent Performance appraisal ratings of a score equal to the District average

Nice To Haves

Background in electrical power including low voltage through medium voltage and experience with most types of switchgear testing is a plus.
Experience with programming PLCs and HMIs is a plus.
ASEET – preferred

Responsibilities

Rely on experience and judgment to plan and accomplish goals
Perform a variety of complicated work related tasks
Capable of working with little or no supervision based upon training
Maintain certifications per Job Progression table
Render on site and phone assistance to customers.
Communicate with National Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Mentor to co-workers (ability / desire to train others)
Ability to summarize and report all work related tasks performed
Ability to give technical assistance via the telephone to customers on a regular basis
Provide phone technical support to junior level associates
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site