Field Service Tech II

IGT, a Nevada Corporation

2d•$41,500 - $64,700•Onsite

About The Position

IGT, where innovation meets entertainment on a global scale! IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, IGT delivers thrilling, responsible, and unforgettable gaming experiences, backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, IGT works closely with regulators, governments, and partners to ensure compliance while pushing boundaries. The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. This role involves responding to dispatches and driving to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Requirements

High school degree or GED equivalent required.
1 - 2 years of experience in a customer service related position
1 -2 years of experience in technical repairs
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Responsibilities

Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.