Field Service Support Manager

INNIO•Houston, TX

4d•Hybrid

About The Position

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential. Position Overview: The Field Service Support Manager is responsible for providing centralized leadership and coordination across all support functions that enable successful field service execution. This role ensures that planning, preparation, parts, overhaul, and logistics activities are aligned, standardized, and fully prepared before field work begins. Acting as the operational backbone of Field Service, this role removes barriers, resolves resource constraints, and drives readiness so that technicians, area managers, and operations can execute safely, efficiently, and on schedule. This position will be based in Houston, TX – hybrid work schedule.

Requirements

Bachelor’s degree in Engineering, Business, Supply Chain, Operations Management, or equivalent experience
Minimum five (5) years of experience in field service operations, service planning, parts management, overhaul coordination, or related service support roles
Proven experience coordinating cross‑functional teams in a complex, operational environment
Experience working with global organizations and HQ interfaces
Demonstrated experience in the energy, power generation, industrial equipment, or similar industry
Proficiency with service management and ERP systems
Proficiency with Microsoft Office
Ability to travel up to 25% as business demands
Valid driver’s license
Legally authorization to work in the U.S. without sponsorship now or in the future
Strong understanding of field service execution, maintenance planning, parts logistics, and overhaul processes.
Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
Ability to communicate clearly and effectively with internal teams and external customers
Analytical and problem-solving skills to resolve escalations and implement process improvements that ensure compliance and operational efficiency
Ability to work independently and collaboratively as part of a team, including effective coordination with cross-functional teams
Ability to operate a forklift and/or other material‑handling equipment
Ability to work in both office and field environments, including navigating workshops, service areas, and equipment as needed
Ability to sit, walk, stand, bend, kneel, squat, stoop, and bend
Sufficient visual acuity
Ability to lift, carry, or move up to 60 lbs.

Responsibilities

Provide centralized support to ensure work preparators, maintenance planning, overhaul project management, and parts management drive seamless, uninterrupted field execution
Remove barriers, resolve resource constraints, and support teams in meeting field service priorities and uptime targets
Communicate essential information, lead complex, multi‑workflow project planning by coordinating cross‑functional teams, managing deadlines, and driving collaborative execution to ensure field service activities are delivered efficiently and on schedule
Ensure handoffs between planning, preparation, parts, overhaul, and field teams are clear, timely, and standardized
Support major intervention readiness by ensuring supporting functions are aligned on timing, materials, and logistics
Provide leadership over support processes to ensure workflows are fully aligned to enable technicians and operational managers to succeed
Monitor key readiness indicators (e.g., schedule visibility, parts availability, overhaul readiness) and flags risks early
Provide escalation support for delays, shortages, or process gaps
Drives continuous improvement in support processes, tools, documentation, and coordination methods
Ensures MyPlant data accuracy and reporting standards across the support functions
Support parts and overhaul functions by ensuring compliance with safety and handling standards and maintaining strong coordination with warehouse operations
Facilitates collaboration with Austria HQ and local team on parts, tooling, standards, and major project requirements
Supports budgeting, forecasting, and operational planning for support functions within defined authority limits
Coordinate with internal teams and vendors to process invoices and purchase orders accurately and on schedule
Coach and develop support‑function staff to enhance efficiency, strengthen communication, and improve service to field operations
Act as a central point for customer and internal escalations related to planning, parts readiness, overhaul scheduling, or logistics
Champion a “field-first” mindset, ensuring support functions stay focused on enabling successful field delivery
Perform other related duties as assigned to assist with successful operations and business continuity