Field Service Supervisor

H O PENN MACHINERY•Town of Poughkeepsie, NY

12h•$78,000 - $100,000

About The Position

Field Service Supervisor Poughkeepsie, NY Pay: $78,000 - $100,000/year (dependent on relevant experience) Bonus: 15% bonus potential Benefits: Medical/dental/vision insurance 401(k) with company match Paid time off & Holidays Company-provided cell phone and laptop Key qualifications: Minimum 2 years management experience in directing labor, will consider equivalent combination of degree and work experience Strong computer skills and comfortable with technology to manage service communications and related business processes Strong communication & organization skills Strong mechanical aptitude Experience with troubleshooting and repair of construction equipment Possess a valid driver’s license Responsibilities: Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment, and time) Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc. Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc. Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with technicians Maximize technician utilization by effectively scheduling, planning and assigning work Maximize the effective and efficient use of the service processes to provide fast and accurate service and minimize unnecessary expense Review and approve daily timecards to track and monitor technician performance against quoted hours or job standards and manage accordingly Advise Service Manager of changes in available work vs. staffing levels Continually review and improve processes Process jobs to be billed on a daily basis A culture that focuses on safety and safe work habits Be an active part in the continuous improvement of H.O. Penn’s safety culture Timely completion of any required safety training for self (including all direct/indirect reports) Adherence to all Environmental, Health, and Safety Policies Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task A high-performing workforce through effective hiring, development and retention of talent Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives Maintain the Field Service Fleet in a cost-effective and safe manner Ensure the fleet is maintained in a clean and uncluttered state Ensure the fleet and its related equipment is in sound working order & operating safety Contribute to positive customer experiences by maintaining the professionalism, appearance, and accessibility of our facilities Continually assess the appearance-including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities Qualifications: Minimum of 2 years of supervisory or management experience directing field or technical labor; an equivalent combination of education and/or relevant experience will be considered Strong mechanical aptitude, with hands-on experience supporting, diagnosing, or overseeing repairs of heavy or construction equipment Strong computer proficiency, including comfort with service management systems, timekeeping, scheduling, and electronic communication tools Demonstrated organizational and prioritization skills to manage multiple technicians, jobs, and deadlines simultaneously Excellent communication skills, with the ability to clearly convey expectations, job status, and changes to technicians, leadership, and customers Valid driver’s license required Physical Requirements: Standing and/or sitting for prolonged periods of time Hand coordination for typing, writing, and computer use Occasional forward bending and reaching Occasional walking and climbing stairs Carrying (up to 20lbs.) Reasonable accommodations made as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.

Requirements

Minimum 2 years management experience in directing labor, will consider equivalent combination of degree and work experience
Strong computer skills and comfortable with technology to manage service communications and related business processes
Strong communication & organization skills
Strong mechanical aptitude
Experience with troubleshooting and repair of construction equipment
Possess a valid driver’s license
Minimum of 2 years of supervisory or management experience directing field or technical labor; an equivalent combination of education and/or relevant experience will be considered
Strong mechanical aptitude, with hands-on experience supporting, diagnosing, or overseeing repairs of heavy or construction equipment
Strong computer proficiency, including comfort with service management systems, timekeeping, scheduling, and electronic communication tools
Demonstrated organizational and prioritization skills to manage multiple technicians, jobs, and deadlines simultaneously
Excellent communication skills, with the ability to clearly convey expectations, job status, and changes to technicians, leadership, and customers
Valid driver’s license required

Responsibilities

Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc.
Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with technicians
Maximize technician utilization by effectively scheduling, planning and assigning work
Review and approve daily timecards to track and monitor technician performance against quoted hours or job standards and manage accordingly
Advise Service Manager of changes in available work vs. staffing levels
Continually review and improve processes
Process jobs to be billed on a daily basis
Be an active part in the continuous improvement of H.O. Penn’s safety culture
Timely completion of any required safety training for self (including all direct/indirect reports)
Adherence to all Environmental, Health, and Safety Policies
Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task
Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
Ensure the fleet is maintained in a clean and uncluttered state
Ensure the fleet and its related equipment is in sound working order & operating safety
Continually assess the appearance-including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility
Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards
Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities