Field Service Supervisor

The Aagard Group•Alexandria, MN

About The Position

Key Obsessions: Lead Field Service team Provide direction, mentoring, and feedback to Field Service Supervisors, fostering technical growth. Schedule engineering resources effectively to meet project demands and ensure workload balance. Provide training, development, and career growth opportunities for team members. Ensure compliance with Aagard standards, industry requirements, and safe work practices. Allocate resources Schedule Field Service Technicians for upcoming travel. Collaborate with Assembly teams to determine the best resource for travel needs. Schedule Field Service Technicians for in-house activities, to include retrofit assembly, training, resolving tech support issues, testing machines. Monitor resource allocation to optimize efficiency and project completion timelines. Ensure the Aagard experience Ensure technicians are the best technicians to work with in the customer facilities. Ensure technicians are independently proficient at problem solving in the field. Ensure technicians deliver superior customer experience that surpasses expectations. Promote continuous improvement and customer-focused practices to enhance satisfaction and loyalty.

Requirements

Associate’s degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus 3 years or equivalent combination of education and/or experience
Ability to provide training that is needed to be travel ready, including machine controls
Demonstrate technical understanding of machinery and processes
Knowledge of blueprint reading, hydraulics, pneumatics, electronics, and use of correct terminology
Ability to view and understand CAD drawings and experience with Microsoft products
Willing and able to travel domestically and internationally up to 30% of the time, which may include any day of the week, and comply with applicable travel requirements
Must obtain and maintain a valid passport (cost reimbursed by Aagard)
Ability to walk or stand up to 100 percent of the time
Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb

Nice To Haves

Experience or training with PCs, Servos, PLCs preferred

Responsibilities

Lead Field Service team
Provide direction, mentoring, and feedback to Field Service Supervisors, fostering technical growth.
Schedule engineering resources effectively to meet project demands and ensure workload balance.
Provide training, development, and career growth opportunities for team members.
Ensure compliance with Aagard standards, industry requirements, and safe work practices.
Schedule Field Service Technicians for upcoming travel.
Collaborate with Assembly teams to determine the best resource for travel needs.
Schedule Field Service Technicians for in-house activities, to include retrofit assembly, training, resolving tech support issues, testing machines.
Monitor resource allocation to optimize efficiency and project completion timelines.
Ensure technicians are the best technicians to work with in the customer facilities.
Ensure technicians are independently proficient at problem solving in the field.
Ensure technicians deliver superior customer experience that surpasses expectations.
Promote continuous improvement and customer-focused practices to enhance satisfaction and loyalty.

Benefits

Comprehensive Healthcare for You and Your Family
No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
Financial Security
401(k) with Company Match: 50% match on the first 10% of your contributions.
Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.
Time Off
Paid Time Off: Enjoy time for rest and relaxation.
9 Paid Holidays throughout the year.
Paid Bereavement Leave for life’s difficult moments.
Volunteer Time Off: Make an impact with paid time to support causes you care about.
Career Growth & Development Opportunities
Pathways to Leadership: Build your future with mentorship and servant leadership programs.
Educational Support : Scholarships and tuition reimbursement to help you grow.
Unique Offerings That Set Us Apart
Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.