Field Service Supervisor

Petro Home Services•Town of Smithtown, NY

About The Position

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you! As a Field Service Supervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed. As a Field Service Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

Requirements

High School Diploma or Equivalent
3+ years related supervisory experience
Exceptional leadership skills a must
Valid driver's license and clean driving record

Nice To Haves

HVAC industry experience preferred; and/or related industry experience a plus

Responsibilities

Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position
Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis
Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
Resolves excessive consumption problems
Stays abreast of industry technological developments and conveys this knowledge to team members
Attends District safety meetings; interfaces effectively with other internal departments
Promotes and supports the brand