Field Service Supervisor - Great Lakes Region

ORANGE EV LLC•Columbus, OH

About The Position

Join Orange EV [http://www.orangeev.com], a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. Position Summary We are searching for a technically minded professional with administrative, and supervisor capabilities to join the Service Team. This position reports directly to the Regional Service Manager. The person in this role would assume the functions below and other items as the company and position advance.

Requirements

Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
Supervisory Experience
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
Ability to set and prioritize goals and achieve them per a schedule
Strong written and verbal communication skills
Proficiency with Microsoft Office (PowerPoint, Excel, Word)
Bachelor’s degree or equivalent experience

Responsibilities

Build Relationships with all Technicians and Customers
Lead new Technician Hiring
Perform annual reviews and performance coaching
Manage regional service budget
Review Technician Expenses and PTO
Manage Open Tickets
Dispatch and schedule Technician work
Review and input Closed Ticket information
Assist Technicians and Customers with parts identification and sourcing
Request Estimates and Invoices
Request Field Parts Shipments
Organize quarterly field inventory
Provide Technical and logistics support to Regional Technicians
Serve as the first call for regional customer Warranty and Non-Warranty requests
Work with customers to track and schedule PM services
Promote maintenance labor and parts sales
Participate in both Technical and Non-Technical Leadership meetings