Field Service Supervisor

HOLT Manufacturing

20h

About The Position

Holt CAT is the largest Caterpillar dealership of heavy equipment in the US. We have a Field Service Supervisor position available in Georgetown, Texas. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order reviews for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

Requirements

Minimum 5 years of heavy equipment repair experience in shop and field required.
A minimum of 2 years of supervisory or leadership experience is highly desired.
Must have GED or High School diploma.
Must be proficient with computers. (Excel, Word, Outlook)
Must be a well-organized, thoughtful, and self-motivated person with good people skills.
Must have a steady employment history.
Must be capable of accurate order processing.
Exceptional customer service skills. Must be able to interact well with customers and fellow employees.
Must have a valid driver's license.
Excellent attention to detail and accuracy is required.
Must be capable of working in a fast-paced environment.
Must be highly organized and have excellent attention to detail.
Must have excellent attendance and work performance.
Must be self-motivated with a high commitment to completing tasks in a timely manner.

Responsibilities

Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values.
Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety.
Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company.
Provide Service Manager with status reports on all open work orders in an accurate and timely manner.
Review monthly service operations branch statement to assess progress on department business goals.
Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources.