Field Service Supervisor - Power

Altorfer CAT • Addison, IL

7d

About The Position

The ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.

Requirements

• High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
• Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

Responsibilities

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
• Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.
• Review all field service work orders for accuracy.
• Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
• Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees