Field Service Supervisor, Heavy, Altorfer Industries

Altorfer CAT • East Dundee, IL

1d • $75,000 - $85,000

About The Position

POSITION SUMMARY:
Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Requirements

• 5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
• Minimum of at least two years demonstrated previous management and/or leadership experience
• Advanced user of all Microsoft Office products to include Excel
• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

Nice To Haves

• Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
• Working knowledge of DSI dispatch system a plus

Responsibilities

• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components in the field.
• Manage field service customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections on field vehicles and current employee safety programs.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed