Field Service Supervisor- Earthmoving

Thompson Tractor • Tuscaloosa, AL

2d • Onsite

About The Position

The Field Service Supervisor is responsible for leading branch Service Department personnel through field service repairs. Duties include mentoring and leading field service technicians, providing technical assistance, work order reviews, service call research and review, service truck maintenance and inspections, collaboration with customers and other branch personnel, and other duties not specified. Essential Responsibilities and Expectations Lead field service technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs. Conduct technician reviews timely and accurately. Create service quotations based on technician diagnostic feedback Review all service calls for proper time entry, quality service reports, and necessary supporting information for warranty or contract needs. Communicate with field service advisor daily and manage workload capacity. Ride with field techs on regular cadence to provide a better employee and customer experience. Update customers as needed Effectively communicate with internal personnel to address customer needs.

Requirements

• Experience as a service technician and/or understanding heavy equipment repairs is required for this position.
• Using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
• Telephone / verbal / written communication
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical/repair skills
• Microsoft Word and Excel - basic and intermediate
• Leadership training
• Business communication skills training
• OSHA & MSHA training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training
• Safety
• Ability to speak, listen, read, write, and type effectively
• Ability to reach, kneel, grasp, stoop, and perform repetitive motions
• Ability to lift and carry items up to 75 pounds
• Ability to climb on and around heavy equipment
• Ability to drive during daytime and nighttime hours
• Exposure to potential tripping, slipping, and falling hazards
• Work in environments with job site-related hazards
• Exposure to driving-related hazards
• Ability to work effectively in stressful or high-pressure situations

Responsibilities

• Lead field service technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs.
• Conduct technician reviews timely and accurately.
• Create service quotations based on technician diagnostic feedback
• Review all service calls for proper time entry, quality service reports, and necessary supporting information for warranty or contract needs.
• Communicate with field service advisor daily and manage workload capacity.
• Ride with field techs on regular cadence to provide a better employee and customer experience.
• Update customers as needed
• Effectively communicate with internal personnel to address customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED