Field Service Representative

Stiles • Coppell, TX

2d

About The Position

As a Field Service Representative, you’ll apply your technical, electrical, and mechanical skills to assist customers with our machinery and equipment. Whether installing, troubleshooting, educating, or providing maintenance, you’re there to save the day. Like solving problems and don’t mind traveling? You’ve come to the right place!

Requirements

• Valid driver’s license
• Flexible schedule with ability to travel regularly
• Two years of electronic technical school or equivalent experience, or willingness to learn
• Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience
• If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process

Nice To Haves

• Associates Degree preferred

Responsibilities

• Perform installation, start-up services, and operation instruction on all equipment represented by the company.
• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
• Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
• Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
• Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
• Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
• Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

Benefits

• Competitive pay with incremental sign-on bonuses
• Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
• Opportunities for on-the-job training, advancement, and earned accreditations
• An average of four days of regional travel, with overtime and mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree