Field Service Representative (NC, then Saudi Arabia)

Tcom, L.P. • Elizabeth City, NC

1d

About The Position

The successful candidate will direct complex projects involving advanced technical concepts through installation, checkout, systems tests, operation, maintenance, training, and logistics support to fulfill customer requirements. Supervise mechanical, electrical/electronic, aerostat, or IT personnel for operations and maintenance activities on the system, site, and support equipment. You will be an instrumental part of a highly technical team that provides management, installation, troubleshooting, and repair of ten 34-meter Aerostat systems IT infrastructure and VSAT communications for the operational sites and Training Center. This hands-on position requires an experienced individual to install, upgrade, patch, and manage software in a Microsoft Hyper-V environment. The FSR will work with and troubleshoot server hardware. Additional duties include backups, disaster recovery, updates, and other technology-driven solutions in a fast-paced, multi-site (node) environment. Working Procedure: As an FSR, you will be deeply involved in the overall operation of the aerostat system. This includes participating in launch, inflight, and recovery activities and directing the maintenance of the mechanical, electrical/electronic aerostat equipment on the aerostat system and site. Your role will encompass a wide range of equipment, from structural to IT, ensuring the smooth operation of our systems. Participate in all phases of the software and systems lifecycles, emphasizing system maintenance, configuration, integration, and information assurance. Interface with users to determine functional requirements for Ground Control System/Transportable Office Facility. Design, test, and develop systems and components to meet end-user needs. Document requirements, designs, test results, and procedures. Configure, install, test, and troubleshoot computer network components and equipment. Deliver quality performance metrics. Proactively manage capacity planning of all production hardware servers and storage. Analyze technical needs, requirements, and state of the server, storage, and virtualization infrastructure design, integration, and operations. Perform regular audits of IT infrastructure to ensure optimal performance. Support LANs, WANs, network segments, Internet, and Internet Systems. Lead efforts to configure Firewalls, routers, switches, and VPNs. Perform other duties and responsibilities as assigned. Perform the role of mechanical, electrical/electronic, aerostat, or IT FSR to direct other technicians in performing selected operation and maintenance tasks. Proficient at a wide range of technician tasks, including using standard mechanical and electrical hand tools, mechanical disassembly/assembly, wiring, soldering, operating standard, and unique test equipment, repairing aerostat fabric, and handling high-pressure gases. Maintain, troubleshoot, and repair mechanical structures, aerostat structures, hydraulic systems, fiber optic components, avionics, and electrical components. Maintain, troubleshoot, and repair ground systems such as generators, communication, and weather systems. Perform as a senior member of the aerostat flight crew for aerostat line handling, pre-and post-flight inspection, weather observation, helium toppings, snubbing, inflations/ deflations, and tether inspections; proficiency in all emergency procedures for both moored and airborne flight aerostat operations. Perform corrective and preventative maintenance on structural, hydraulic, electrical/electronic, aerostat, or IT equipment. Responsible for identifying field operational problems and developing solutions. Operate all standard and unique test and support equipment, including any calibration and repair activities that can be performed at the site level. Conduct field tests, analyze test data, and submit appropriate test reports. Install approved engineering change proposals, modifications, and upgrades. Assist in accident investigations.

Requirements

• You MUST have an active U.S. Passport.
• Bachelor’s degree in a related discipline required or equivalent military training in related discipline or equivalent civilian education required.
• Requires a minimum of six years of hands-on experience in functional tasks either on an aerostat system or a related industry/military equivalent.
• Additional formal training.
• Cross functional skills.
• Recognized subject matter expert (SME) on several systems.
• Ability to act independently.
• Lead lower classified technicians of any skill set.
• You MUST have a current active DoD Secret Clearance.
• Proficient at a wide range of technician tasks, including using standard mechanical and electrical hand tools, mechanical disassembly/assembly, wiring, soldering, operating standard, and unique test equipment, repairing aerostat fabric, and handling high-pressure gases.
• Maintain, troubleshoot, and repair mechanical structures, aerostat structures, hydraulic systems, fiber optic components, avionics, and electrical components.
• Maintain, troubleshoot, and repair ground systems such as generators, communication, and weather systems.

Responsibilities

• Direct complex projects involving advanced technical concepts through installation, checkout, systems tests, operation, maintenance, training, and logistics support to fulfill customer requirements.
• Supervise mechanical, electrical/electronic, aerostat, or IT personnel for operations and maintenance activities on the system, site, and support equipment.
• Provide management, installation, troubleshooting, and repair of ten 34-meter Aerostat systems IT infrastructure and VSAT communications for the operational sites and Training Center.
• Install, upgrade, patch, and manage software in a Microsoft Hyper-V environment.
• Work with and troubleshoot server hardware.
• Perform backups, disaster recovery, updates, and other technology-driven solutions in a fast-paced, multi-site (node) environment.
• Participate in launch, inflight, and recovery activities and directing the maintenance of the mechanical, electrical/electronic aerostat equipment on the aerostat system and site.
• Participate in all phases of the software and systems lifecycles, emphasizing system maintenance, configuration, integration, and information assurance.
• Interface with users to determine functional requirements for Ground Control System/Transportable Office Facility.
• Design, test, and develop systems and components to meet end-user needs.
• Document requirements, designs, test results, and procedures.
• Configure, install, test, and troubleshoot computer network components and equipment.
• Deliver quality performance metrics.
• Proactively manage capacity planning of all production hardware servers and storage.
• Analyze technical needs, requirements, and state of the server, storage, and virtualization infrastructure design, integration, and operations.
• Perform regular audits of IT infrastructure to ensure optimal performance.
• Support LANs, WANs, network segments, Internet, and Internet Systems.
• Lead efforts to configure Firewalls, routers, switches, and VPNs.
• Perform other duties and responsibilities as assigned.
• Perform the role of mechanical, electrical/electronic, aerostat, or IT FSR to direct other technicians in performing selected operation and maintenance tasks.
• Perform corrective and preventative maintenance on structural, hydraulic, electrical/electronic, aerostat, or IT equipment.
• Responsible for identifying field operational problems and developing solutions.
• Operate all standard and unique test and support equipment, including any calibration and repair activities that can be performed at the site level.
• Conduct field tests, analyze test data, and submit appropriate test reports.
• Install approved engineering change proposals, modifications, and upgrades.
• Assist in accident investigations.
• Perform as a senior member of the aerostat flight crew for aerostat line handling, pre-and post-flight inspection, weather observation, helium toppings, snubbing, inflations/ deflations, and tether inspections; proficiency in all emergency procedures for both moored and airborne flight aerostat operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level