Field Service Representative

Ecolab Inc.•Naperville, IL

About The Position

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. This is a service-oriented role focused on retaining large customers through preventative maintenance, chemical wet testing, and ongoing upgrade and service work on existing and new chemical feed and monitoring systems. This position will be working in power plants, including nuclear power plants, so working safely and error-free is a requirement. Associates must consistently demonstrate adherence to site-specific safety, security, and regulatory requirements. Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance. Ecolab is seeking a Field Service Representative III where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment in the power generation industry. You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

Requirements

High school diploma or equivalent
3 years of experience in water treatment or an industrial/mechanical environment
Position requires a current and valid Driver’s License with no restrictions
No immigration sponsorship available for this position
Lifting up to 50 pounds
Exposure to hot, cold, noisy, or dirty environments
Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

Nice To Haves

Associate’s degree or trade school certification
Demonstrated mechanical aptitude
Experience in water treatment or specialty chemical industry
Familiarity with boilers, cooling towers, and wastewater treatment systems
Proficiency with Microsoft Office Suite
Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
Previous experience in the following areas is preferred: nuclear, power generation, HVAC, chemical feed systems, electrical work, and maintenance.

Responsibilities

Deliver expert service and support for cooling, boiler, and waste water systems
Provide technical support and escalate complex challenges as needed
Build strong relationships with customers and promote best practices
Ensure full compliance with safety policies and procedures
Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Provide technical support to customers; identifying and resolving customer pain points, escalating as required
Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts

Benefits

Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
The ability to make an impact and shape your career with a company that is passionate about growth.
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

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