Field Service Representative

Ecolab • DeKalb, IL

5d • Onsite

About The Position

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. This is a service-oriented role focused on retaining large customers through preventative maintenance, chemical wet testing, and ongoing upgrade and service work on existing and new chemical feed and monitoring systems. This position will be working in power plants, including nuclear power plants, so working safely and error-free is a requirement. Associates must consistently demonstrate adherence to site-specific safety, security, and regulatory requirements. Previous experience in the following areas is preferred: nuclear, power generation, HVAC, chemical feed systems, electrical work, and maintenance. This position will cover a large geography with roughly 10–20% overnight travel required. Predominantly in the greater Chicagoland area, 2–3 days a week will be in the Rockford, IL area, with the other two days a week in Eastern IA, Southern WI, and Northern IL. Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance. Ecolab is seeking a Field Service Representative III where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment in the power generation industry. You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance. Position Details: This position’s location is flexible; Greater Chicagoland western suburbs is preferred due to location of customers. The territory for this position covers a150 mile radius in Northern Illinois, Southern Wisconsin, and Eastern Iowa Targeted accounts are within the heavy industrial and Power industry Approximately 10–20% overnight travel

Requirements

• High school diploma or equivalent
• 3 years of experience in water treatment or an industrial/mechanical environment
• Position requires a current and valid Driver’s License with no restrictions
• No immigration sponsorship available for this position
• Lifting up to 50 pounds
• Exposure to hot, cold, noisy, or dirty environments
• Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

Nice To Haves

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite
• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

Responsibilities

• Deliver expert service and support for cooling, boiler, and waste water systems
• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts

Benefits

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees