Field Service Representative
About The Position
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. As a Field Service Technician, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction. Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Requirements
- Minimum of five years field service experience
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
- DUI in the previous 5 years
- Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
- Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
- Ability to craft communications to technicians which convey instructions and/or notices
- Proven skills in planning and conducting training sessions.
- Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
- Strong consumer and customer relations background
- Ability to compose written correspondence to address consumer complaints
- Skilled in use of negotiation principles
- Ability to easily switch between rapidly changing priorities.
- Strong computer skills (Windows 2000 & Microsoft Office 2000)
Responsibilities
- Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
- Communicate service bulletins and alerts to dealers on a timely basis.
- Support sales team with key customer relationship management.
- Provide product performance investigations and reporting of quality and/or First Notice events.
- Establish and conduct a comprehensive technical training program for service & installation technicians.
- Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
- Provide effective and timely response to consumer inquiries and complaints.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
