Field Service Representative
About The Position
We are looking for a hands-on, technically skilled Field Service Representative (FSR) to support the deployment, integration, and sustainment of advanced commercial communications and emerging technologies in mission-critical environments. Working under limited supervision, you’ll serve on the front lines, directly supporting end users and ensuring that systems perform reliably, even under tactical conditions. This role involves field activities including equipment setup, troubleshooting, maintenance, and user support. You’ll operate at the intersection of technology and mission execution, enabling customers to fully leverage innovative communication tools in dynamic, often austere environments. What You'll Accomplish in the First 6 Months Rapidly gain proficiency in supported technologies and deployment environments. Build strong working knowledge of the customer’s mission set and how supported technologies align. Successfully support customer troubleshooting efforts with minimal supervision. Establish credibility and reliability as a go-to technical asset in the field.
Requirements
- Active Top Secret clearance required at a minimum.
- Prior experience supporting tactical communications, networked situational awareness, or commercial communications systems.
- Technical training equivalent to 2 years of trade school or military technical school.
- Minimum of 2 years of experience in a field service or technical support role.
Nice To Haves
- Fluent Spanish Language
- Prior experience as a System Administrator or supporting mobile device platforms in operational settings.
- Familiarity with configuring and managing commercial off-the-shelf (COTS) communication tools.
Responsibilities
- Travel to both domestic and OCONUS locations to support field operations.
- Maintain accurate inventory of technical systems and perform regular preventative maintenance.
- Identify, isolate, and repair malfunctions using specialized diagnostic tools and procedures.
- Support system acceptance testing and assist in validating performance criteria.
- Replace defective components and escalate complex issues to senior technicians as needed.
- Interface with customers to support operational readiness and provide technical guidance.
- Perform additional duties as assigned to meet mission needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
