Coordinator II-HAC (100901)

Honda Aircraft Company, LLC•Greensboro, NC

About The Position

The Field Service Representative provides technical support to HondaJet Authorized Service Centers, customers and supports issue resolution. The Field Service Representative is the liaison between customers, Authorized Service Centers (ASCs), and the Honda Aircraft Company. This role will be based in Greensboro, NC hours of 9am-5pm EST supporting customers across the US.

Requirements

Bachelors’ degree from a four-year college or university in Business, Aviation Management, or a related technical field is required.
At the discretion of management, equivalent years of experience and education/training may be considered in lieu of a degree
5+ years of experience in general aviation is required.
Previous directly related work experience in customer support and/or product support is required.
FAA A&P license or equivalent civil aviation authority certification is required.
Working technical knowledge of aircraft systems and assemblies is required.
Working knowledge of turbine-powered aircraft systems and field support practices is required.
Ability to communicate effectively is required.
Ability to facilitate resolution to complex technical issues and customer concerns is required.
Ability to create, format, and present presentations using MS Suite (Excel, PowerPoint, Word) to customers and senior leadership.

Nice To Haves

Previous experience working with an ERP System (i.e. - SAP) is preferred.
Working knowledge and understanding of FARs as they apply to aircraft operations, maintenance and design certification is preferred.

Responsibilities

Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues.
Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.
Visits Authorized Service Centers (ASCs) and support onsite audits in accordance with the Standard Operations Manual.
Works with the Technical Support and Engineering teams to trouble shoot, resolve uncommon technical difficulties and to initiate development of approved repair procedures and drawings.
Update management of customer's key aircraft operational and maintenance concerns / issues
Understand the Flight Ready and Engine Maintenance Programs to support customers questions on program agreements.
Understand and be able to effectively utilize Honda Aircraft Company’s internal (customer support / in-service related) processes, support resources to better support the customer.
Travels approximately 30% of the time both domestically and internationally; and maybe on short notice
Communicate with ASCs and customers, AD’s, SBs, and other relevant documentation published by Honda Aircraft Company to highlight operational improvements as well as clarify their intent.
Lead, partake in customer meetings for fleet reliability reviews, operations performance, including the promotion of optional Service Bulletins and other projects in the capacity of a technical advisor and project manager.