Field Service Representative - Contractor

Am General-posted about 1 month ago

Full-time • Mid Level

South Bend, IN

1,001-5,000 employees

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AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us. We R.I.D.E. with Sgt. Smith! We are R esponsive We have I ntegrity We are D ynamic We exhibit E xcellence

Serve as Subject Matter Expert on automotive systems to include JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multi Wheeled Vehicle) including technical information, tooling, and maintenance procedures to support customers worldwide
Support contract requirements by conducting short- and long-term field service support to customers worldwide
Provide highly detailed field service reports outlining program status, deficiencies, and repairs
Perform Maintenance and Services in support of department operations as required
Identify, troubleshoot, and permanently correct automotive electrical, hydraulic, and mechanical issues
Promotes AM General Training and Field Service capabilities to customers
Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns
Support engineering during testing efforts at various test sites
Support the Training department
Support customers with technical and service inquires that deliver the highest level of customer service

Automotive vocational degree or five-year automotive technical experience a must
Highly proficient with Microsoft Suite (Word, Excel, PowerPoint, and SharePoint) is required
Willingness to travel within CONUS and OCONUS locations for extended periods and have sufficient credit to be approved for company credit card
Extremely strong communication skills (written and verbal)
Work independently and as part of a team, multi-task with attention to detail, have strong customer service skills with problem solving skills and a high level of initiative
Extensive working knowledge of diagnostic and repair equipment
Must be able to qualify or possess a U.S. Government Clearance
Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Hearing: must be able to regularly hear well enough to communicate
Hand-Eye Coordination: must be able to regularly coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks
Manual Dexterity: must be able to regularly make quick, accurate, skillful, and coordinated movement with hands and arms to grasp, place, move, or use objects such as phone, computer, and other office equipment, tools, or controls
Agility: must be able to regularly bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including the ability to move throughout all areas of the facility, Company's property surrounding facility, or additional work areas
Climbing / Kneeling: must be able to occasionally climb, kneel, bend over, stoop, kneel, crouch, or crawl, with balance
Lifting: must be able to occasionally lift up to 25 pounds with or without assistance
Physical Strength: must be able to occasionally lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups
Stamina: must be able to occasionally exert oneself physically over long periods of time, including performing repetitive or strenuous tasks as well as standing and sitting for long periods

Automotive Service and Excellence (ASE) Certifications a plus
Prior Military Occupational Specialty (MOS) experience in the maintenance field related to the JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multi Wheeled Vehicle) is desirable
Experience as an instructor is a plus
Solid understanding of the theory and operation of a CAN BUS network and be able to troubleshoot/repair is a plus
Experience with Total Package Fielding (TPF) as it pertains to the JLTV is desirable

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Field Service Representative - Contractor

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