Field Service Representative

Litania Sports Group = Gill Athletics + Porter Athletic•Champaign, IL

7d•$48,000 - $50,000

About The Position

Our Field Service Representatives are responsible for troubleshooting field issues with our facility equipment as well as installing our Portable Basketball systems in gymnasiums to meet rules/specification. This role engages internal team-mates and external resources, and requires effective communication skills, the ability to work without supervision, and a keen attention to detail. Occasionally this role requires travelling to athletic facilities across the United States, such as high schools, colleges/universities, and large community rec centers. This role schedules their own travel. If you have any experience in construction, as a general laborer, service technician, installer, carpenter, mechanic, or any skilled trade, you may find this unique opportunity and a great fit. We will train you. Litania Sports Group promotes a team environment. The statements below are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

Must be able to analyze and resolve product, equipment, and testing issues using independent judgment
Ability to learn new products, systems, and technologies quickly
Work independently and be self-motivated
Strong attention to detail including expert workmanship and appearance of finished product
General knowledge of carpentry, tools, and assembly, with a mechanical aptitude
Able to follow and learn detailed instruction troubleshooting/inspection/repair scenarios, to work independently in the future
Ability to learn function, design, intended use, and mechanisms of several products to lead troubleshooting efforts and perform technical service
Must be able to analyze and resolve product issues using independent judgment
Must be able to work in a collaborative, team-based environment
Ability to prioritize issues and tasks
Basic mechanical aptitude
Electronic aptitude a plus
Ability to learn and troubleshoot
Effective interpersonal and communication skills
Ability to use Microsoft Office including Excel, and Word a plus
Ability to use/learn MRP system (Epicor) to process and advance work
Ability to communicate effectively in English over the phone, in person, and email
Ability to work in a drug-free work place and to pass a drug screen
Posses and maintain a valid driver’s license and clean driving record
Minimum 21 years of age

Responsibilities

Respond to customers’ inquiries regarding equipment that is not working properly
Troubleshoot equipment to identify/resolve issues via phone, email, and in-person/on-site
Communicate and coordinate effectively with external customers, such as Athletic Directors, Coaches, Sales Partners, and Equipment Installers
Lead the planning and on-site efforts for products that LSG offers installation services
Support Project Managers (and other Sales staff) to serve customers’ equipment inquiries, including installation support and pre-sale questions
Support the R+D Team in the design and testing of new products and equipment to ensure proper functioning
Support other Functional Areas (primarily Sales and Manufacturing) as needed with technical expertise and equipment knowledge
Work independently and self-manage project load to meet customer’s demands and expectations
Present a professional image to customers while in the field and during all communications via, phone, text, email, etc
Traveling to site-locations is a key attribute of this role, with some installation work planned weeks in advance, while other troubleshooting/service work needs immediate attention with travel on short notice (within a day or two).