Field Service Representative - UAV Systems

DZYNE Technologies • Springfield, OH

1d • $52 - $56 • Onsite

About The Position

The Field Service Representative – UAV Systems is responsible for the maintenance, configuration, and operational readiness of Ground Control Station (GCS) systems and associated networks. This role serves as the technical lead for GCS infrastructure, ensuring reliable LOS and BLOS communications while supporting engineering and customer-driven requirements. The position requires strong technical leadership, hands-on troubleshooting, and the ability to support both fielded and stateside operations.

Requirements

• Demonstrated experience supporting GCS systems, network infrastructure, or mission-critical control systems.
• Strong understanding of IP networking (Layer 1–3), including VLANs, routing, and network troubleshooting.
• Experience supporting LOS and BLOS communications systems.
• Ability to work independently while serving as a technical lead.
• Strong written and verbal communication skills in customer-facing environments.
• CompTIA Security+ certification (required).
• Associate degree in Information Technology, Networking, Electronics, or related field OR equivalent military/industry experience.

Nice To Haves

• Experience supporting aviation, UAS, or defense-related programs.
• Familiarity with SATCOM systems and RF networking concepts.
• Experience supporting deployed or operational environments.
• CompTIA Network+ certification (preferred).
• Additional relevant networking or security certifications (e.g., CCNA).
• Bachelor’s degree in Computer Science, Network Engineering, or related discipline.
• Relevant certifications may substitute for formal education requirements.

Responsibilities

• Maintain, configure, and support Ground Control Station (GCS) hardware and software systems.
• Manage and maintain GCS network infrastructure, including switches, routers, firewalls, and servers.
• Ensure reliable operation of LOS and BLOS communication links (SATCOM, RF, and IP-based links).
• Perform system updates, upgrades, and configuration changes in accordance with program and customer requirements.
• Serve as the technical lead and subject matter expert for GCS and network-related issues.
• Provide technical guidance and support to engineers, FSRs, and operational teams based on customer requirements.
• Support system integration, testing, and validation activities.
• Troubleshoot and resolve complex GCS and network issues during operations and deployments.

Benefits

• Our benefits are DZYNE’ed for your overall health and financial wellness.
• DZYNE offers a comprehensive healthcare benefits package.
• Base dental, vision, life, accident, disability, and other core benefits are fully covered by DZYNE.
• DZYNE provides paid time off and paid holidays.
• Additionally, DZYNE offers a 401 (k) plan with an employer match and immediate vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree