Field Service Representative - Site Built
About The Position
At UFP Site Built, we're not just manufacturing wood and non-wood products-we're shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow. We're looking for a proactive, relationship-driven Field Service Representative to support our Multi-Family and Commercial construction accounts. If you thrive in a fast-paced environment, love solving problems, and enjoy being out in the field as much as in the office, this is your opportunity to make a real impact. As a Field Service Rep, you'll be the go-to resource for our clients-ensuring their needs are met, their projects stay on track, and their experience with UFP is exceptional.
Requirements
- High school diploma required; bachelor's degree preferred.
- 1-3 years of experience in construction, customer service, or a related field.
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities and work independently.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Nice To Haves
- Familiarity with construction or manufacturing environments is a plus.
- Knowledge of UFP's products and culture is a bonus.
Responsibilities
- Maintain and grow relationships with existing customers through regular communication and jobsite visits in the following areas: Myrtle Beach, SC / Charleston, SC / Wilmington, NC
- Resolve jobsite issues quickly and effectively, ensuring customer satisfaction and project continuity.
- Provide valuable market insights on competitors, service trends, and customer needs.
- Identify opportunities for product enhancements or modifications to better serve clients.
- Support Account Managers in generating new business and promoting our product lines.
- Monitor regional sales activity and contribute to strategic planning.
- Assist with project setup, attend pre-construction meetings, and perform jobsite drive-bys as needed.
- Prepare reports and documentation to support internal and external communication.
Benefits
- Competitive salary with annual performance-based bonus opportunities.
- Collaborative, supportive team environment where your contributions are valued.
- Comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Health savings account with company contribution
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee stock purchase program
- Education reimbursement
- Wellness programs and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Wood Product Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
