Field Service Representative - Pensions
About The Position
At Northwest Administrators Inc., we pride ourselves in delivering superior client and customer service. Meeting expectations is never enough as we want to exceed with flawless follow-through in every contact. Our Field Service Representatives are a key component to our success. They liaison between a variety of stakeholders. These include but are not limited to benefit plan participants, local union representatives, and employer representatives. With on-the-job training, the field service representatives provide ongoing communication and education about our retirement and health benefit plans. If working for a company that is focused on customer satisfaction, delivers on their promises, and is never satisfied with the status quo in performing superior work is of interest to you, we hope you'll consider NWA for your next career move. We get it. Employee benefits are complicated. Typically, when someone needs to use their benefits, they are also going through momentous changes. They're newly retired or planning to soon. Or they are dealing with an important health issue. It may be that they are new in their careers and trying to understand what their benefits mean. That's where our Field Service Representatives help. We see this role as a "trainer" or a "teacher" in helping our participants understand the value of the benefits they rightfully have earned. If hired, you will receive fully paid, on the job, training. With your expertise, you will perform a variety of duties including but not limited to: Overnight regional travel to worksites/union halls to answer participant questions Coordinate and conduct individual, small and larger group meetings explaining benefits Take ownership of participant benefit issues to ensure resolution Communicate (verbal/written) with participants regarding their benefit plans Support activities related to ongoing benefit documentation using MS Office suite of tools Interact professionally & sensitively with individuals from diverse backgrounds & perspectives Progress through a structured career development program This position allows for a hybrid work schedule (on-site in our Seattle office and in the field to support operations) after training.
Requirements
- Service Minded.â¯Provide superior customer service, every day
- Educated. Bachelor's degree or equivalent combination of education and experience
- Experienced: Previous experience in pensions, benefits and/or Human Resources
- Communication. Strong verbal/written communications; able to draft external correspondence
- Skilled. Exercise professional judgment, tact and discretion when dealing with sensitive matters.
- Traveler. Able to travel out of state with multiple overnight stays
Responsibilities
- Overnight regional travel to worksites/union halls to answer participant questions
- Coordinate and conduct individual, small and larger group meetings explaining benefits
- Take ownership of participant benefit issues to ensure resolution
- Communicate (verbal/written) with participants regarding their benefit plans
- Support activities related to ongoing benefit documentation using MS Office suite of tools
- Interact professionally & sensitively with individuals from diverse backgrounds & perspectives
- Progress through a structured career development program
Benefits
- Hourly rate range of $28.42 - $38.46 per hour (dependent on experience and qualifications)
- Medical, dental (w/orthodontia), vision, Rx benefits, disability & life insurance
- Optional benefits: health flex spending, dependent care assistance & pet insurance
- Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
- Generous 401(k) plan with company base contribution & match
- Career development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Number of Employees
501-1,000 employees
