Field Service Representative (Military Health)

ASM Research

1d • Onsite

About The Position

The Field Service Rep role requires an active Secret clearance and the ability
to work onsite in Honolulu, HI 5 days a week. Successful applicant will be
skilled in Estimation and Planning, IT Troubleshooting, Clinical Data
Management, Interpersonal Communication, and Innovative Learning Solutions.

Provide onsite training support of application to client staff.
Coordinate with Help Desk, Cloud, Development, and Data Engineering Teams to
report, document, and resolve any issues.
Coordinate with client team members regarding deployments, site visits,
trainings and exercises.
Work with end users to incorporate application into operations as applicable
to the particular command or Service.

Requirements

• Bachelor’s Degree in IT, Cyber Security, Business, Engineering, Management or a related field. An Associate Degree with 10 years of experience may be substituted for the BA/BS or equivalent relevant experience.
• 2+ years’ experience with supporting DoD medical planning and execution (Preferred: Knowledge of DoD medical systems such as TRAC2ES, TMDS, JMAR, CAREPOINT).
• US citizens only, no GCH or visas.
• Work onsite 5 days a week collocated with the end users.
• Active DoD secret Clearance.

Nice To Haves

• Experience working with a Common Operating Picture (COP) and creating solutions to current gaps in information.
• Experience troubleshooting data inconsistencies.
• Experience properly documenting and tracking trouble tickets.
• Exceptional communication skills.
• Interest in learning the skills to maintain a Linux based health server
• Desire to learn new technologies to share and build knowledge with the teams.
• Familiarity with troubleshooting basic computer access issues (i.e. clearing cache).
• Ability to thoroughly explain issues that are being seen to engineers and developers to be able to further troubleshoot issues.
• Comfortable providing 1-on-1 and small group training sessions.
• Comfortable with collaboration, open communication and reaching across functional borders.
• Willingness to work occasional long hour days and weekends when necessary.

Responsibilities

• Provide onsite training support of application to client staff.
• Coordinate with Help Desk, Cloud, Development, and Data Engineering Teams to report, document, and resolve any issues.
• Coordinate with client team members regarding deployments, site visits, trainings and exercises.
• Work with end users to incorporate application into operations as applicable to the particular command or Service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level