Field Service Representative Instructor I

AeroVironment • Petaluma, CA

15d • $30 - $43

About The Position

The Field Service Representative (FSR) Instructor I operates and provides instruction on Medium UAS (MUAS), specifically the Jump20 platform, in the classroom (Petaluma, CA) and in the field (various locations). In this role, one instructs to standards and ensures all MUAS flight and ground operations follow established procedures and are conducted safely. This role is primarily a part of the Training Department designated to train new hires, existing employees, and customers on our platform. Additionally, the FSR Instructor I may be responsible for the execution of flight demonstrations and conducting health and well-being checks of customer systems. This role at times may also be asked to assist Business Development, Product Line Managers, Program Managers, Customer Service and Marketing. The FSR Instructor I may at times work with engineering, technical support, and manufacturing to ensure that course material reflects current product features.

Requirements

• High School diploma or GED equivalent is required
• Minimum of 2+ years of relevant experience on the Jump 20 platform
• Minimum of 2+ years of relevant experience in a lead or instructor role
• Demonstrated understanding of military tactics, operations, GPS and Navigation utilizing map and compass
• Demonstrated intermediate to advanced computer skills and proficiency with office software, productivity tools and relevant flight software
• Clean driving record required in order to drive company vehicles
• Must pass and maintain a medical and dental exam for deployment(s) should it be required
• Because of various out-of-area training/maintenance requirements, must be available on both short and long-term assignments away from home, both CONUS and OCONUS consisting of up to 75% travel.

Nice To Haves

• Bachelor’s degree is highly preferred
• Prior military instructor/Special Operations experience highly desirable
• Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Demonstrates communication skills as well as interpersonal skills with the ability to work well with others across disciplines
• Focuses on teamwork, collaboration and puts the success of the team above one's own interests
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
• Displays strong initiative and drive to accomplish goals and meet company objectives
• Takes ownership and responsibility for current and past work products
• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

Responsibilities

• Operates & instructs new employees, current employees, and customers on Jump 20 Unmanned Air Systems (UAS) in the classroom and during in-person field training.
• Assist in the creation of instructional guides
• Assist students, individually or in groups, to present or reinforce learning concepts; respond to basic student questions; initiate study groups
• Effectively leads, trains and mentors small groups of students and Instructors in meeting course objectives
• Make suggestions concerning the improvement of the curriculum
• Identify and communicate to your manager, training program improvement opportunities
• Provide input on required training facilities, mockups, materials and qualifications to ensure effective training program implementation
• Ensures all system flight and ground operations follow established procedures and are conducted safely
• Conducts all necessary UAS equipment, and material inventories
• Immediately advise Flight Training Manager of any changes affecting the planned MUAS training flight operations
• Maintains proper operational status of MUAS and supporting operational systems
• Maintains situational awareness of the air vehicle's location, in-flight status, and threats to the aircraft from the air and ground
• Constantly monitors whether on-site and along intended flight paths
• Applies company policies and procedures to resolve complex issues
• Determines methods and procedures on new assignments and supervises & coordinates activities of others
• Other duties as assigned
• Willingness to travel regularly and for extended periods within continental United States (CONUS)
• Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)

Benefits

• AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED