Field Service Representative I, II, or III

EPCOR • Sun City, AZ

5d • Onsite

About The Position

We are hiring a Full Time Field Service Representative I, II, or III working in EPCOR’s Central Division. Reporting to our Sun City office in Sun City, AZ, this individual performs field customer service duties including, reading water meters on an assigned route, recording water usage with an electronic meter reading device, inspecting meters for proper operation, reporting damage or malfunctions, making minor repairs as required, water service activation, service shut offs, setting and replacing meters, installing and/or relocating hydrant meters and investigating water and wastewater service customer complaints.

Requirements

• A high school diploma or G.E.D. is required.
• Effective verbal communication skills and interpersonal/customer service skills (listening, cooperation, tact, diplomacy).
• Ability to read and interpret maps, prints, service orders and written instructions.
• Ability to use small hand tools, water pressure gauges and other metering and measuring devices.
• Ability to work independently with a minimum of direct supervision.
• Computer literacy required for completing service orders in customer information system.
• Ability to complete reports legibly and accurately on paper and with Microsoft Word and Excel.
• Solid understanding of water distribution and wastewater collection systems.
• All candidates must possess and maintain a valid Arizona Class D driver’s license with excellent driving record.
• Field Service Representative I ADEQ Grade 1 Water Distribution or Wastewater Collection certifications
• Field Service Representative II Two (2+) years of on the job or equivalent experience. Grade 2 certifications in Water Distribution or Wastewater Collection.
• Field Service Representative III Three (3+) years of on the job or equivalent experience. Grade 2 certifications in Water Distribution or Wastewater Collection.
• All candidates must possess and maintain a valid Arizona Class D driver’s license with excellent driving record.

Responsibilities

• Investigates customer complaints such as, high meter readings, noise, leaks, water quality, odors, and low/high water pressure.
• Identifies customer’s concerns and takes appropriate actions to resolve them.
• Assists customers in locating water leaks.
• Inspects water meter connections for leaks and makes appropriate repairs.
• Installs, inspects, reads, and replaces water meters.
• Ensures implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency and effectiveness.
• Contributes to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; sharing knowledge and information relevant to other members of the team and colleagues across the business.
• Accurately enters electronic transactions into the customer information system.

Benefits

• As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support.
• We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees