Field Service Representative I, II, III

Epcor • Clovis, NM

1d

About The Position

Join our team as a Field Service Technician, where you’ll play a critical role in delivering reliable water and wastewater services to our community. This position is hands-on and customer-focused, ensuring service activation, shut-offs, meter installations, and resolving service concerns. You’ll report to the Operations Manager and work closely with customers and internal teams to maintain operational excellence and safety standards.

Requirements

• High school diploma or GED required.
• Strong verbal communication and customer service skills, including listening, tact, and diplomacy.
• Ability to read and interpret maps, blueprints, service orders, and written instructions.
• Skilled in using hand tools, water pressure gauges, and other measuring devices.
• Ability to work independently with minimal supervision.
• Computer literacy for completing service orders and reports in Microsoft Word and Excel.
• Knowledge of water distribution system.
• All positions require a High School Diploma or equivalent and a valid New Mexico Driver’s License.
• Field Service Representative I: Grade 1 certifications in Water Distribution or Wastewater Collection.
• Field Service Representative II: Minimum Two years of on the job or equivalent experience. Grade 2 certifications in Water Distribution or Wastewater Collection.
• Field Service Representative III: Minimum Three years of on the job or equivalent experience. Grade 2 certifications in Water Distribution or Wastewater Collection.
• To join EPCOR, you must be at least 18 years old, have a high school diploma or equivalent, and be legally authorized to work in the United States . If selected for the role, you must successfully complete a background check, drug screening, professional reference check, previous employer verification, and education verification.

Responsibilities

• Investigate customer concerns such as high meter readings, leaks, water quality issue and pressure fluctuations.
• Diagnose problems and take appropriate corrective actions.
• Assist customers in locating water leaks and provide guidance on solutions.
• Inspect water meter connections for leaks and perform repairs as needed.
• Install, maintain, and repair water distributio n system.
• Install, inspect, and replace water meters; may also perform meter readings.
• Maintain compliance with operational standards, policies, and safety protocols.
• Protect operational integrity, including quality, environmental, health, and security standards.
• Foster open communication by sharing knowledge, listening actively, and providing constructive feedback.
• Accurately record electronic transactions in the customer information system.
• Perform other responsibilities as requested.

Benefits

• Competitive Compensation: Enjoy a market-aligned salary and performance-based incentive programs.
• Comprehensive Benefits: Access medical, dental, vision, life, and disability insurance - plus a retirement plan with substantial company contributions.
• Generous Time-Off & Work-Life Balance: Take advantage of paid vacation, sick time, holidays, personal days, and programs that support your well-being.
• Professional Development: Benefit from tuition reimbursement, certification support, and ongoing training opportunities to grow your career.
• Safety-First Culture: We prioritize your safety through robust training, proactive programs, and recognition of safety milestones.
• Inclusive & Innovative Environment: Be part of a team that values diverse perspectives, celebrates innovation, and fosters a sense of belonging.
• Award-Winning Workplace: EPCOR has been recognized as a Best Places to Work employer – it’s our people who make that possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED