Field Service Representative 3

Sharp Electronics Corp. • San Antonio, TX

9d • Hybrid

About The Position

The Field Service Representative (Level 3) is a mid-career Service Representative position. You're stepping into a dynamic role where you'll be responsible for maintaining our cutting-edge equipment across your designated territory. Your role isn't just about fixing machines; it's about ensuring our customers are delighted with our service, and as someone with experience, you'll also have the opportunity to mentor newer team members, sharing your knowledge and expertise.

Requirements

• 3-6 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Must possess Comptia A + and Net+ certification.
• Must possess strong communication skills and excellent customer service skills
• Strong mechanical aptitude with the ability to recommend solutions to a variety of issues.
• Must successfully complete Sharp equipment pre-testing and training.
• Valid Drivers License, and Automobile insurance within company guidelines.

Nice To Haves

• Technical vocational schooling preferred (electronics or electro-mechanical)
• Knowledge of Windows and Microsoft Office software products preferred.

Responsibilities

• Services and maintains a full territory independently in the installation, maintenance and repair of Sharp equipment and proactively develops service plans while maintaining a high degree of troubleshooting capabilities.
• Resolves the majority of service calls within territory assignment and possibly responsible for special or specific customer accounts.
• Understands, properly performs and can teach all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Recommends solutions based on the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products. Can also complete all electrical troubleshooting based on these guides.
• Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usages.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Benefits

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees