Field Service Engineer 3

Onto Innovation

17h•$71,360 - $107,040•Onsite

About The Position

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities The Field Service Engineer is a key member in delivering s solid technical support to the Onto customers. The successful candidate will have a good technical capability, ability to troubleshoot systems under pressure in the clean room environment. Troubleshoots to resolve issues directly or by referring advanced issues to technical support resources. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation's success. Overview Dedicate in FABs, mainly responsible for the Phoenix, AZ customer. Troubleshoot systems to determine faults for non-performance. Support new tool’s installation/upgrade, performance data collection, to achieve the company’s market share and goals Business travel is required.

Requirements

Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related
Proficient in Microsoft Office products
Familiar with PC's and have a strong troubleshooting background
Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
Outstanding verbal and written communication skills necessary
Hard working with team spirit
Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)

Nice To Haves

Semiconductor or medical industries experience in equipment maintenance or repair is a plus.

Responsibilities

Perform tools installation, software upgrade, maintenance, and service activities at customer sites.
Technical phone support and on-duty shift required.
Work independently for troubleshooting and hardware failures.
Capable of generating variation reports for tool install update, issue report, and training material.
Weekly base update and tool status update are required.
Technical document and experience sharing within the group to enhance group member skill.
Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships.

Benefits

At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family.
From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered.
You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.
Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

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