Field Service Power Generation Service Supervisor

Cummins • West Valley City, UT

1d

About The Position

We are looking for a talented Field Service Power Generation Service
Supervisor to join our team in Service in West Valley City, UT.

In this role, you will make an impact in the following ways:  

Optimize technician efficiency and repair quality by coordinating schedules,
aligning work plans with customer quotes, and monitoring productivity and
outcomes. 
Strengthen team capability and engagement through consistent coaching,
feedback, and performance reviews that support professional growth. 
Provide dependable first-line technical support to technicians and escalate
complex issues promptly to keep repairs on track. 
Enhance operational safety, quality, and cost control by managing service
logistics, materials, equipment, and staffing efficiently. 
Protect customer trust by developing and reviewing accurate service quotes,
communicating updates proactively, and addressing repair plan deviations
early. 
Drive continuous improvement by analyzing processes, identifying
inefficiencies, and implementing changes that elevate service delivery. 
Maintain superior customer satisfaction by monitoring open repairs, resolving
issues quickly, and building strong relationships through frequent,
professional communication. 
Ensure reliable, high-quality service execution by supervising technicians
and team leaders who install, service, and repair equipment and machinery.

Responsibilities

• Optimize technician efficiency and repair quality by coordinating schedules, aligning work plans with customer quotes, and monitoring productivity and outcomes.
• Strengthen team capability and engagement through consistent coaching, feedback, and performance reviews that support professional growth.
• Provide dependable first-line technical support to technicians and escalate complex issues promptly to keep repairs on track.
• Enhance operational safety, quality, and cost control by managing service logistics, materials, equipment, and staffing efficiently.
• Protect customer trust by developing and reviewing accurate service quotes, communicating updates proactively, and addressing repair plan deviations early.
• Drive continuous improvement by analyzing processes, identifying inefficiencies, and implementing changes that elevate service delivery.
• Maintain superior customer satisfaction by monitoring open repairs, resolving issues quickly, and building strong relationships through frequent, professional communication.
• Ensure reliable, high-quality service execution by supervising technicians and team leaders who install, service, and repair equipment and machinery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees