Field Service Mechanic DOT

THE TAYLOR GROUP INC•Albany, GA

About The Position

This position is responsible for the development of the customer relations between Taylor Construction Equipment and the end users, by providing prompt and efficient service and aftermarket support. This position reports directly to the Service Supervisor for Taylor Construction Equipment. Parts are requisitioned and reports are submitted through that office. The Field Service Mechanic is required to keep his/her supervisor informed of activities and any change in schedule. Service persons are usually assigned to a territory but are called upon to assist in other areas as required. The Field Service Mechanic is responsible to develop a personal relationship with the customer, showing a positive and concerned interest in the customer’s business as by the following: (a) upon delivery of a machine – assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing. The above responsibilities require some vocational training and formal schooling in hydraulics, electronics and diesel engine repair. Experience is the construction equipment industry is a MUST. The position calls for considerable experience as a general mechanic and additional experience in welding, hydraulics, electronics, and diesel engine repair. Training and experience will be provided by Taylor, in order to gain familiarity with the product, its parts, and assemblies, its literature, and the company policies affecting warranty. The field service mechanic is required to interpret blueprints, wiring and hydraulic diagrams, parts catalogs, lubrication charts and repair manuals. The incumbent must show versatility and ingenuity to get the machinery operating in the least possible time. Customer satisfaction is the ultimate goal.

Requirements

Excellent verbal and written communication skills.
This job requires stooping, bending, climbing, and the capability of lifting up to 50 pounds.
Incumbents must have a valid driver’s license and a good driving record, since the employee will be driving company owned vehicle and will be covered under corporate insurance.
Must be DOT certifiable.
Incumbents will be required on occasion to stay overnight at out-of-town locations.
Basic computer skills required.
Must be able to read and interpret blueprints and other technical material.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years on the job experience in diesel mechanics and hydraulics. Schooling in these fields could substitute for some of the job experience.
While it is not a requirement that the FSM pass the AWSD14 Welding Test, the incumbent is required to pass the tacker test.

Nice To Haves

The FSM is encouraged to practice and improve welding skills to pass the AWSD14 Welding Test to be considered for future promotions.

Responsibilities

Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
Diagnoses malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs