Field Service Manager Branch

Crown Equipment Corporation•Ontario, CA

1d•Onsite

About The Position

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Their global sales and service network provides customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services. This position involves directing, managing, training, motivating, and monitoring the job performance of Field Service Technicians, ensuring safety practices, and reviewing paperwork and timecards. The manager will also recruit, interview, develop, and evaluate service personnel, counsel direct reports, maintain good customer relations, improve customer retention, and resolve complaints. Additionally, responsibilities include preparing customer service repair quotes, presentations, cost reports, pursuing and developing new service business, administering company goals and policies, and maintaining paper flow, records, and reports.

Requirements

High school diploma and prior experience as a Field Service Technician
Strong technical/repair knowledge
Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience
Valid driver’s license, good driving record, and the ability to safely operate lift trucks

Nice To Haves

Prior experience as a Dispatcher and/or Supervisor preferred

Responsibilities

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Benefits

Competitive Wages. The anticipated starting pay range for the position is $1,683 to $1,731, but is commensurate with skills and related experience.
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
Health Savings Accounts and Flexible Spending Accounts
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings
Paid Parental Leave
9 Paid Holidays
Paid Vacation accrued at a rate based on length of service and position
Paid Sick Leave
Birthday Pay for Non-Exempt employees
Tuition Reimbursement up to $5,250 per calendar year
and much more.