Branch Service Manager- Avenues

Zions Bank•Salt Lake, UT

2d•Onsite

About The Position

Zions Bank is seeking a Branch Service Manager to join their team. The bank emphasizes its legacy, commitment to employees, and recognition as a top employer. This role is central to Branch Banking, focusing on client-facing expertise. As a Branch Service Manager, you will be responsible for fostering an environment where you and your team can succeed in the community by providing clients and neighbors with essential financial products and services. The position involves managing branch service, sales, and operations to achieve strategic goals in coordination with a Branch Manager, contributing to the bank's vision of future banking.

Requirements

Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
A combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations and products.
Knowledge of lending process and procedures.
Strong customer service, relationships building, sales and management skills.
Able to handle various client concerns and problems.
Must have good communication skills, both verbal and written.
Knowledge of computer programs, i.e. word processing, spreadsheets etc.
Ability to set and maintain high quality work standards.
Ability to lead a group.
Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.

Nice To Haves

Bilingual in Spanish and English a plus.

Responsibilities

Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.
Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
Be responsible for training, coaching and mentoring employees.
Resolve and respond to client service issues, complex client complaints and questions.
Direct the work of managed employees.
Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.
Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.
Have discretion to perform approvals and overrides within their authority.
Be involved in planning long- or short-term operational, sales and customer experience goals.
Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.
Represent the branch in handling complaints, arbitrating disputes or resolving grievances.
Perform other duties as assigned.