Field Service Manager (Preventative Maintenance)

RDO Equipment Co.•Irving, TX

13d•$70,000 - $90,000

About The Position

Step into the role of Field Service Manager and lead the charge in delivering exceptional service in the field. You’ll oversee work orders from start to finish, coordinate dispatching and ensure the right technicians are on the right jobs at the right time. As the key communicator, you’ll keep teams aligned and customers informed while building strong relationships that drive satisfaction. Leading a talented crew of field techs, you’ll inspire growth, resolve challenges and create a world-class experience every step of the way. Explore the full job description for all the details! When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Irving, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.

Requirements

Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
Tech-Savvy: You’re confident using computers and quick to learn new systems.
Communication: You express yourself clearly, both in writing and in conversation
Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.

Responsibilities

Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
Dispatching and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

Benefits

$70,000-$90,000 / year
24% bonus potential
A comprehensive benefits package that supports your well-being.
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead.
People-first culture: In Irving, we take care of our people through regular team-building events and outings.
Team member support: A supportive team that cares about each other’s success and helps one another.
A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth — especially for entry-level technicians.
Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume