Field Service Manager

The Raymond Corporation•Blue Ash, OH

19d•$75,000 - $95,000

About The Position

The Field Service Manager provides leadership for our field service organization and plays a critical role in delivering a strong customer experience while driving operational performance. Reporting to the Regional Operations Manager, this position focuses on developing leaders, supporting technicians, and ensuring consistent execution across the territory. This role is highly field-engaged, with approximately 60–75% of time spent working alongside technicians and meeting directly with customers. The Field Service Manager maintains a visible leadership presence in the field, builds strong relationships, and ensures teams are aligned with performance, safety, and service expectations. This role is well suited for a leader who is comfortable making decisions with limited information, thrives in a dynamic environment, and values the autonomy to lead and drive results.

Requirements

Minimum of 3 years of leadership experience in a service, operations, or field-based environment
Strong customer-facing experience in roles requiring real-time decision-making and relationship management
Proven experience leading teams and developing leaders toward shared goals
Comfortable with change and energized by fast-moving environments
Confident, fair, and consistent in setting standards and holding teams accountable
Strong communication, organizational, and time-management skills
Technical or mechanical aptitude is helpful, but strong leadership is essential
Proficiency with Microsoft Office and business operating systems

Responsibilities

Lead, coach, and develop Field Service Team Leaders and technicians across a multi-location territory
Maintain a consistent field presence to support technicians, observe operations, and engage customers
Build and sustain strong customer relationships through regular site visits and proactive communication
Partner closely with Service Coordination, the shop, sales, and operations teams to maximize efficiency and response times
Set expectations, track KPIs, and drive results related to productivity, quality, safety, and customer satisfaction
Identify skill gaps and coordinate training and development for technicians and team leaders
Participate in hiring, onboarding, performance management, and employee development in partnership with HR
Address performance and disciplinary matters in alignment with company policies and with HR support
Ensure work orders, documentation, and invoicing are completed accurately and in a timely manner
Support continuous improvement initiatives, including lean projects and leadership development programs
Serve as a problem-solver in dynamic situations, balancing customer needs with business priorities

Benefits

Competitive base salary of $75,000–$95,000, plus quarterly bonus opportunity
Company vehicle and gas card
Company-issued cellphone and laptop
Comprehensive onboarding and ongoing leadership development
Medical, dental, vision, life, and disability insurance
Company-paid short-term disability
401(k) retirement plan with company match
Paid Time Off and Volunteer Time Off
Referral bonus and employee discount programs
A professional, team-oriented culture with strong tenure and long-term growth opportunities