Field Service Manager

Securitas Security Services•Hagerstown, MD

13h•$55,000 - $60,000

About The Position

At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. We are seeking a Field Service Manager based out of Hagerstown, Maryland (MD). This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale. Why Securitas? Making the World a Safer Place Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place About Securitas: Our Values: Integrity, Vigilance and Helpfulness Our Team: 340,000+ skilled employees Established: Securitas AB (1934) – Helsingborg, Sweden Industry: Providing global and specialized services (6 Pillars) Job Summary: Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.

Requirements

At least 18 years of age.
Associate’s Degree and 1 year of experience in security operations.
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Ensures delivery of high-quality customer service.
Helps sustain client and employee retention.
Manages branch operations to achieve profitability.
Willing to fill in at lower levels when necessary while managing high-level responsibilities.
Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels.

Responsibilities

Manages a shift and/or segment of guarding operations; ensures that personnel deliver high quality service.
Ensures that service expectations are being met through regular contact with clients.
Meets with line management and/or client representatives for status updates and to address any actual or potential problems.
Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff.
Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures.
Performs tasks and duties of a similar nature and scope as required for assigned office.