FIELD SERVICE MANAGER

Equipment Depot Inc. • Romeoville, IL

27d • $95,000 - $115,000

About The Position

Coordinates the day-to-day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor. Ensures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.

Requirements

• Minimum high school diploma or GED
• At least 2 years’ experience working within a service department
• Basic knowledge and abilities of Microsoft Office products prior knowledge
• Well organized, good communication skills, team player, strong attention to detail

Responsibilities

• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
• Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
• Assists the Service/Operations Manager in handling disciplinary issues involving personnel if/when they occur.
• Works with his/her Service/Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.
• Handles customer requests in a prompt and professional manner.
• Assists the Service/Operations Manager in handling customer concerns and complaints.
• Completes performance reviews as/when required for everyone within his/her organization.
• Assists in the recruiting and development of his/her service team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees