Field Service Manager
About The Position
GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions. The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.
Requirements
- At least 5 years of field service experience, including 2+ years in a leadership role.
- Proficient in the maintenance and repair of generator systems or similar equipment.
- Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.).
- Must have a valid driver’s license and a clean driving record.
Nice To Haves
- A degree or certification in a relevant technical field (e.g., engineering, electrical systems).
- Relevant certifications in safety, technical fields, or field service management.
Responsibilities
- Recruit, manage, and mentor technicians, ensuring effective training and performance.
- Oversee the safe operation, maintenance, and security of vehicles, equipment, and site.
- Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction.
- Provide troubleshooting assistance on-site and remotely.
- Build strong client relationships with exceptional service, communication, and documentation.
- Uphold service quality standards and compliance with safety regulations.
- Track and analyze service performance metrics, addressing underperformance.
- Support budgeting and cost controls to achieve financial and KPI targets.
Benefits
- Competitive salary based on experience
- Year End Incentive Bonus
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off and holidays
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
