Field Service Manager

Ford

16h•Remote

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... At Ford Motor Company, we believe freedom of movement drives human progress. Join us as we define tomorrow's transportation and accelerate your career potential. This position is with American Road Services Company, the insurance claims component of Ford Motor Credit Company, playing a critical role in supporting our dealer network and operations. American Road Services Company is seeking an APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager. This Field Service Manager role is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents. We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Louisville, KY area. This is a highly field-intensive position where you will represent Ford and its various departments. You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

Requirements

High School Diploma or GED.
Two or more years of experience in claims adjusting and estimating.
At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
At least one year of experience with Microsoft Office and strong computer skills.
Adjuster license in home state or designated home state or the ability to test within the first 90 days.
Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.

Nice To Haves

Bachelor’s or master’s degree.
Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico).
One or more state insurance adjuster and/or appraiser licenses (Arizona or Nevada).
Technical/mechanical background (passion for mechanical restoration/repair).
I-CAR Gold or Platinum Certifications.
Knowledge of vehicle repair processes and procedures.
Ability to independently plan, organize, re-organize, prioritize, and problem-solve.
Excellent written and verbal communication skills.
Excellent dealer/customer service skills.
Bilingual (English/Spanish).
3+ years of claims adjusting and estimating experience.
Successful candidates should be able to demonstrate leadership in Ford Truth (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

Responsibilities

Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.
Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.
Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.
Lead subrogation investigations, salvage disposal, and fraud investigations.
Perform loss prevention reviews and provide essential dealer training activities.
Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% particularly during CAT (storm) season. Storm season is typically from March-August.
Travel Requirements This role requires significant overnight travel, typically 50-70%, often with minimal notice. Regular travel within a multi-state territory, primarily covering Kentucky, Tennessee, and Indiana, is expected. Additionally, you will be deployed nationwide to catastrophic loss sites, particularly during peak storm season (March-August). These deployments can involve extended periods (multiple weeks) away from home, addressing large-scale dealer inventory losses and other physical damage claims at dealerships, Ford assembly plants, and holding yards. Travel commitments can require multiple weeks on the road during severe weather periods and can last for several weeks at a time with minimal notice of where or when you would be required to travel. Long term, the company is looking for candidates that have the ability to move up through the organization (in field and/or central office management or staff positions). Career development opportunities may require relocation.

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1