Field Service Manager

divcon•Irving, TX

About The Position

Lead and coordinate a team of service technicians. Responsible for deploying, commissioning, maintaining, servicing, troubleshooting, and optimizing mission-critical building management systems (BMS), electrical power monitoring systems (EPMS), and telemetry analytics in data center environments. Ensure projects are delivered on time, on budget, and in line with sustainability, reliability, and performance goals.

Requirements

5+ years in engineering or technical project management, ideally with field service teams in BMS, EPMS, or data center environments.
Strong team management and communication skills; proven remote supervision of field teams.
Familiarity with energy KPIs (PUE, WUE, COP), SLA management, and cloud-based analytics systems.
Understanding of service workflows, ticketing systems, and field troubleshooting.
Ability to track performance metrics and support financial decision-making.

Nice To Haves

PMP, CEM, or equivalent is preferred.
Ability to convey technical insights and sustainability impacts clearly to customers and stakeholders.
Knowledge of controls, field wiring, commissioning, telemetry platforms, and data integration.

Responsibilities

Oversee scheduling, dispatch, and execution of field service work across multiple customer accounts.
Ensure adherence to SLAs, response times, and customer commitments on reactive dispatch and preventative maintenance work.
Review and approve service tickets, quotes, and billing details for accuracy and timeliness.
Support troubleshooting and resolution of escalated technical or operational issues from Project Managers and Field Service Engineers.
Serve as client liaison, deliver regular status updates on service tickets, scheduling, parts and deliveries, and status of quote updates.
Support P&L oversight by monitoring service expenses, revenue recognition, and contract profitability.
Regularly Update or Create new standard operating procedures that improve team efficiency.
Review project performance for lessons learned (efficiency, deployment, data flow, team processes)
Report field risks, including safety hazards, delays, system faults, resource constraints and immediately report them to the Director of FS and Safety & Compliance.
Implement mitigation strategies—adjust schedules, staffing, out-of-hours support, or escalation.
Partner with the VP of Service to establish staffing plans, onboarding, and training programs.
Maintain on-time and up-to-date field ticketing issues from our clients via multiple ticketing portals.