Field Service Manager

Dead River Company • Calais, ME

5h

About The Position

Join Our Team - Find Your Future! Position Summary: The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.

Requirements

• Two to four years of supervisory experience is preferred.
• Prior working knowledge of the petroleum industry is required.
• Leadership skills and a desire to lead
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Dependability
• Flexibility
• Delegation and follow-up skills with an emphasis on quality control
• Ability and interest in training others
• A high school diploma is required.
• The Field Service Manager must have a Master Oil Burner License and CETP propane certification.

Responsibilities

• Assumes responsibility for the overall performance and management of the service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of human resources in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Hires and terminates service technicians (with the District Manager). Evaluates and discusses performance with employees and maintains written performance documentation files according to Dead River policy.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Inspects the work of service technicians for quality control purposes and provides guidance and advice as necessary.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility for the maintenance of service department vehicles and works closely with the Operations Manager to coordinate vehicle maintenance requirements with the company mechanic. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.
• Performs other work-related duties as assigned.

Benefits

• Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED