Field Service Manager - Peabody

Culligan Quench•Peabody, MA

5d•$76,000 - $76,000

About The Position

Culligan Quench is seeking a Field Service Manager (FSM) to lead service operations in the Peabody, MA market. This role supports the Regional Service Director by managing a team of Field Service Technicians, ensuring efficient installations and maintenance, and maintaining high customer satisfaction. The FSM will play a critical role in training, compliance, and service excellence while driving operational improvements.

Requirements

Vocational technical school diploma/certification preferred
Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
Prior management experience, route-based preferred
Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
OSHA 10-hour certified or be OSHA trained within 3-months of employment
Superior verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Fluent use of personal digital assistants (i.e. tablets and smartphones)
Knowledge of ServiceMax and/or Salesforce a plus
Valid current driver’s license in good standing
Ability to pass a pre-employment drug screen
Overnight travel may be required

Nice To Haves

Vocational technical school diploma/certification preferred
Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
Prior management experience, route-based preferred
Knowledge of ServiceMax and/or Salesforce a plus

Responsibilities

Management of a team of Field Service Technicians
Responsible for the successful training of new staff in the assigned region
Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
Serves as designated manager for all on-call responsibilities in the region