Field Service Manager - Peabody

Culligan Quench • Peabody, MA

6d • $76,000 - $76,000

About The Position

Culligan Quench is seeking a Field Service Manager (FSM) to lead service operations in the Peabody, MA market.
This role supports the Regional Service Director by managing a team of Field Service Technicians, ensuring efficient installations and maintenance, and maintaining high customer satisfaction. The FSM will play a critical role in training, compliance, and service excellence while driving operational improvements.

Requirements

• Vocational technical school diploma/certification preferred
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
• Prior management experience, route-based preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Fluent use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and/or Salesforce a plus
• Valid current driver’s license in good standing
• Ability to pass a pre-employment drug screen
• Overnight travel may be required

Nice To Haves

• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
• Prior management experience, route-based preferred
• Knowledge of ServiceMax and/or Salesforce a plus

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Serves as designated manager for all on-call responsibilities in the region

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed