Field Service Manager PS

Pennsylvania Transformer Technology Inc•Canonsburg, PA

117d•Remote

About The Position

The Regional Field Service Manager will oversee power transformer installation, maintenance, and repair. FSM will manage a work planner, external resources, and a team of field service technicians and equipment for a defined region that supports installing, maintaining, and testing new power transformers and existing customer assets.

Requirements

Strong technical knowledge of power transformers. HV breakers are a plus.
Excellent project management and leadership skills.
Proficiency in electrical testing and diagnostic equipment.
Strong communication and customer service skills.
A bachelor’s degree in electrical engineering, related field, or equivalent experience will be considered.
Minimum of 5 years in field service leadership, focusing on power transformers and HV breakers.
Ability to travel extensively to achieve safety, quality, and financial objectives.

Responsibilities

Oversee and manage a team of field service technicians who install, test, and maintain power transformers and high-voltage (HV) breakers.
Oversee the coordination and scheduling of services with customers, resources, and internal teams to meet project timelines and quality standards and ensure efficient resource use.
Manage assigned fleet DOT and CDL requirements
Provide technical assistance and troubleshooting for field issues related to transformers and HV breakers.
Conduct root cause analysis and implement corrective actions for any technical problems.
Grow, develop, manage, and mentor a team of field service technicians and supervisors.
Assign tasks based on skill sets and project requirements to optimize efficiency.
Train staff and ensure compliance with industry standards and regulations.
Ensure all field activities comply with company standards and industry regulations.
Maintain accurate documentation of all service activities, including installation, testing, and maintenance reports.
Act as the customers' lead point of contact during field service operations.
Address customer concerns and ensure high satisfaction with the services provided.
Promote and enforce a safety-first culture within the team.
Ensure all field operations adhere to safety protocols and environmental regulations.
Maintain company and employee safety certifications and training requirements.