Field Service Manager

RDO Equipment Co.•Chandler, AZ

57d•$70,000 - $90,000

About The Position

As a Field Service Manager, you'll be the go-to leader for field operations, ensuring the right technicians are in the right place at the right time. You'll motivate your team, maintain strong customer relationships and keep workflows efficient. If you're passionate about leadership and service excellence, this role is built for you. Why RDO? When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members. RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO in Chandler, where you'll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region, all of them enjoy the competent, experienced partnership our team members provide. Are you ready to join them?

Requirements

Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
Customer Service Skills: You're passionate about delivering top-notch customer experiences.
Tech-Savvy: You're confident using computers and quick to learn new systems.
Communication: You express yourself clearly, both in writing and in conversation
Pace:You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.

Responsibilities

Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
Dispatching and Workflow Management:It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

Benefits

$70,000-$90,000 / year
24% bonus potential
A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Updated facility: An up-to-date facility to help make you successful.
Experienced team: Chandler's diverse group of team members are eager to share knowledge and mentor you.
Regular team-building: We regularly get together for team-building events like BBQs and other outings.

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