Field Service Manager

Ford•Millersville, MD

About The Position

Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory. Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units. Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs. Lead subrogation investigations, salvage disposal, and fraud investigations. Perform loss prevention reviews and provide essential dealer training activities. Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% particularly during CAT (storm) season. Storm season is typically from March-August. Established and active employee resource groups

Requirements

High School Diploma or GED
Two or more years of experience in claims adjusting and estimating
At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures
At least one year of experience with Microsoft Office and strong computer skills
Adjuster license in home state or designated home state or the ability to test within the first 90 days
Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events
3+ years of claims adjusting and estimating experience

Nice To Haves

Bachelor's or master's degree
Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico)
One or more state insurance adjuster and/or appraiser licenses (Arizona or Nevada preferred)
Technical/mechanical background (passion for mechanical restoration/repair)
I-CAR Gold or Platinum Certifications
Knowledge of vehicle repair processes and procedures
Ability to independently plan, organize, re-organize, prioritize, and problem-solve
Excellent written and verbal communication skills
Excellent dealer/customer service skills
Bilingual (English/Spanish)