Field Service Manager

Premier Tech•Montgomery, AL

About The Position

Premier Tech, is a world-class leader in industrial packaging equipment, supports its success through innovation, teamwork and the skills of its team members around the world. Are you an ambitious individual whose key objectives are reaching goals and offering the optimal customer experience? Join the Premier Tech team and make a real contribution to its growth! Why join Premier Tech Who we are: Premier Tech - YouTube Your future work environment You will be joining our skilled service team to assist in leading our team of field service technicians for our East market. Your future team At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems, leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products What we offer Health, vision, and dental insurance plans - available day one Short-Term & Long-Term Disability Life insurance Health savings and flexible spending accounts Telehealth Team member and family assistance program 401(K) retirement plans with company match Skills development through University of Premier Tech platform Your future role Lead a team of field service technicians Promote health and safety to mitigate risks and safety issues Coach your team members to leverage their skills and optimize overall performance Drive high-level retention rates, engaging your team member through open and frequent communication Participate in customer calls and visits to help create and sustain a strong relationship Monitor and analyze performance indicators to improve customer experience and financial deliverables Seek and support new business opportunities through internal networking – sales representative, client success manager, help desk, etc. Leverage your team’s field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc. Provide field support to your team Communicate with team members and customers after work hours Travel approximately 25% of your time annually

Requirements

Technical background: a degree in engineering or related field
Leadership experience: proven track record of successfully leading, coaching and motivating a team
Customer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships.
Communication: effective communication skills are essential for fostering collaboration between different stakeholders
Business IQ: a strong understanding of business principles
Abilities to manage several projects at once and successfully bringing them to completion

Responsibilities

Lead a team of field service technicians
Promote health and safety to mitigate risks and safety issues
Coach your team members to leverage their skills and optimize overall performance
Drive high-level retention rates, engaging your team member through open and frequent communication
Participate in customer calls and visits to help create and sustain a strong relationship
Monitor and analyze performance indicators to improve customer experience and financial deliverables
Seek and support new business opportunities through internal networking – sales representative, client success manager, help desk, etc.
Leverage your team’s field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc.
Provide field support to your team
Communicate with team members and customers after work hours
Travel approximately 25% of your time annually